5: Drinking alcoholic beverages or smoking in the vehicle is not allowed. Client may carry dry snacks like biscuits, chips, popcorns, etc. and cold drinks during the journey.
6: In case of any vehicle taken by the client on his/her own like motorbikes, cars etc. Client is responsible for returning the vehicle in the same condition as taken. The client is liable for the damage to the vehicle while the vehicle in his/her possession.
7: PointToPoint Hospitality drivers have the right to refuse any client from boarding PointToPoint Hospitality vehicles should that person be considered by the driver to be in no state of traveling in the Vehicle.
8: For safety reasons, young children traveling should be restrained in an appropriate manner throughout the tour.
9: The Client understands that if they forget any items in the vehicle or hotel room, PointToPoint Hospitality cannot be held responsible for these items. Should the client ask PointToPoint Hospitality to return any item found to their designated address, the Client will incur a charge according to the PointToPoint Hospitality tariffs for this trip or the courier service.
10: The Client understands that if they forget any items in the vehicle or hotel room, PointToPoint Hospitality cannot be held responsible for these items. Should the client ask PointToPoint Hospitality to return any item found to their designated address, the Client will incur a charge according to the PointToPoint Hospitality tariffs for this trip or the courier service.
11: PointToPoint Hospitality will not be held responsible in case of any maintenance, management issue, electricity problems, TV cable issues etc. on the hotel premises. Client should ask the hotel staff for assistance.
12: We cover every place which is given in the itinerary, if anyplace misses out due to lack of time or other issues Pointtopoint Hospitality will not be responsible for this and client has to cooperate with us.
Cancellation:
13: Cancellation before 30 days of the start date will be charged processing fee equivalent to 10% per person.
14: Cancellations between 20 days to 30 days before start date, 25% of tour cost would be charged as retention.
15: Cancellations between 20 days to 15 days before start date, 50% of tour cost would be charged as retention.
16: Cancellations made within 15 days of start date, entire tour cost shall be charged as retention.
17: Above policy may vary during peak season.
Booking:
18: For online or email bookings, PointToPoint Hospitality shall confirm whether the booking has been accepted either via telephone or via e-mail. Any bookings not confirmed will be carried out depending on availability.
19: PointToPoint Hospitality will ensure that the service is provided at the highest level. The Client understands that sufficient time needs to be allowed when booking a cab and hotel to ensure punctual pickup and check-ins, also taking into account any delay resulting from traffic or weather conditions. PointToPoint Hospitality shall not be responsible for any delay caused as a result of passengers not being ready for pick-up at the booked time or from failure of Client to provide PointToPoint Hospitality with correct information. The Client hereby acknowledges that PointToPoint Hospitality shall not be held responsible in any manner for any loss or damage to the Client, directly or indirectly at any time.
20: The Client hereby acknowledges that PointToPoint Hospitality will not be held responsible for any loss or damage to the Client or their belongings in case of accidents, bad weather or delays.
21: The Client would book a vehicle and room of suitable size for the number of persons and luggage. PointToPoint Hospitality cannot guarantee to carry excessive amounts of luggage. A child, regardless of age, shall be deemed as one passenger.
22: The transportation of a wheelchair, bicycle, pushchair etc should be advised to PointToPoint Hospitality at the time of booking.
23: It is the Client’s responsibility to ensure that the pick-up and drop-off points are in accordance to the original booking.
24: When using any coupon or voucher, the Client understands that all coupons and vouchers are accepted at the sole and final discretion of PointToPoint Hospitality. A combination of vouchers and promotional activities will not be allowed. One (1) voucher only can be used per tour.
25: During particular events and occasions, PointToPoint Hospitality reserves the right to change its standard prices and pricing structure. In case of any uncertain/unwanted circumstances like bad weather or landslide etc. PointToPoint Hospitality will reschedule the itinerary accordingly. In that case guest shall pay for extra expenses for extra days.
26: PointToPoint Hospitality reserves the right to sub-contract part or all of the service to a third party contractor. PointToPoint Hospitality will ensure that if any of the service provision is at any time sub-contracted (in part or in it’s entirety) to an external provider, that the terms agreed here in this agreement are abide to by the external provider at all times.
27: All disputes are subject to Nainital Jurisdiction only.
NOTE: As per the Government directive, you are requested to produce your photo identity document such as Driving License/Voter ID Card/Passport/Ration Card at the point of check-in at the hotel. We appreciate your cooperation.
